Choose our managed IT servicesfor comprehensive and secure managementof your business' IT
Let you team focus on their work and leave the IT management to us. With our experience specialising in sensitive sectors such as women's health, family violance, and community services, we have a proven track record providing businesses with the highest security standards.
Our tailored solutions will meet all compliance requirements and ensure your systems provide maximum efficiency for your team.
Overview of Managed Services
End-to-endmanaged IT solutionsdesigned specificallywith your business in mind
With our experienced technicians on your team, your IT is under control. From daily technical support to strategic IT management, we'll proactively manage your technology landscape ensuring maximum productivity, reliability, and security with industry-leading frameworks.
We'll keep it simple so you can focus on running your business.
Our ManagedIT OfferingsInclude:
Comprehensive technical support (remote and Onsite)
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Proactive monitoring and infrastructure maintenance
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Strategic technology planning (vCIO services)
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Cybersecurity implementation (Essential Eight and Microsoft Secure Score)
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Mobile device management (MDM)
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Advanced data-backup and business continuity planning
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Sentry Managed Services Plan
OurSentry Services PlanIs ideal for organisations with heightened security and compliance requirements.
We'll help keep your organasition safe against evolving digital threats with this advanced plan, integrating robust security frameworks to protect sensitive data and critical systems.
Key featured of ourSentry Managed ServicesPlan Include:
24/7 proactive infrastructure monitoring and issue resolution
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Comprehensive security management aligned with Essential Eight (Maturity Level 1)
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Advanced threat detection and response powered by Microsoft Defender
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Secure Microsoft 365 management with a targeted Secure Score above 80%
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Real-time cybersecurity alerting and regular vulnerability assessments
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Full integration with Microsoft Intune for secure device management
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Service Level Agreement (SLA)
We operate under a clear andstructured SLA.
You'll always know what you can expect from us, with clearly defined response and resolution expectations set and agreed to from day one to ensure reliable service delivery and accountability.
Your issues will be prioritised according to what impact they have on your business operations, guaranteeing efficient handling and minimised downtime.
OurSLA CommitmentsInclude:
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Critical (P1)
Response within 1 hour, resolution target within 4 hours
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High (P2)
Response within 2 hours, resolution target within 8 hours
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Medium (P3)
Response within 8 business hours, resolution target within 3 business days
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Low (P4)
Response within 8 business hours, resolution target within 5 business days
Technical Support Services
You'll get responsivetechnical supportthrough multiple channels.
We'll be there providing support with all your key technology when you need it, including phone, email, remote tools, and our user-friendly client portal.
Our main service desk operates from 7.30am to 5.30pm, Monday to Friday, with extra after-hours support available for critical incidents. We can manage your third-party vendor interactions and help to simplify your technology environment, providing reliable and efficient support across your entire IT ecosystem.
Technical SupportCovers:
Unlimited remote support during business hours
Transparent ticketing system with prioritised responses
Dedicated escalation channels for urgent requests
Vendor management for third-party hardware and software issues
Basic assistance for work-from-home setups and remote workers
Onboarding & Offboarding
Boost productivity andsecurity by simplifyingand streamlining youronboarding and offboarding process.
With automated provisioning tools like Single Sign-On (SSO) and SCIM integration, we can securely manage user accounts, device enrolments, and application permissions efficiently and reliably so you don't have to worry about it.
Onboarding and Offboardingservices include:
Secure, automated account creation and removal
Standardised processes tailored to your organisational requirements
Streamlined management of software licences, device allocations, and access permissions
Secure offboarding to protect organisational data and digital assets
Proactive Monitoring & Maintenance
Our proactive management model includes advancedremote monitoring and management software
Keep a close eye on your infrastructure health at all times without lifting a finger. We'll continuously monitor your systems and rectify common issues, proactively installing necessary patches and updates so you can keep doing what you do best.
With our team in the background anticipating and resolving issues early, you'll significantly reduce system downtime and operational disruption.
Proactivemonitoringservices feature:
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24/7 infrastructure performance monitoring and alerts
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Proactive installation of critical operating system and software updates
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Regular audits and reporting on system health, asset inventory, and patch compliance
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Automatic remediation of common system problems
Mobile Device Management (MDM)
Your mobile workforcewill be kept secure at all times with our mobile device management solutions.
Leveraging Microsoft Intune, we securely manage and protect your business’s laptops, tablets, and smartphones, safeguarding sensitive data and ensuring compliance across all endpoints.
OurMDMServices Include:
Centralised deployment of predefined device security policies
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Remote locking, wiping, and control of lost or stolen devices
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Controlled application installations and usage restrictions
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Secure and automated enrolment processes for new devices
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Comprehensive Device Security
Our managed IT solutions includerobust endpoint security solutions.
We'll keep your organisation's devices protected against data loss, theft, and cyber threats.
Comprehensive device encryption (BitLocker), advanced threat detection (Microsoft Defender), and automatic ransomware protection are standard components of our managed security approach.
Device securityhighlights include:
Automatic encryption and secure key management
Endpoint threat detection and response capabilities
Application whitelisting and usage restrictions for enhanced security
Continuous monitoring and immediate action on detected threats
Centralised Management
Simplify yourIT environment with our unified managent approach.
Ensure consistency, compliance, and operational efficiency.
With our centralised aoftware deployment, security policy enforcement, and compliance monitoring, we'll help you maintain a secure, standardised operating environment across all your managed devices.
Centralised managementmeans:
Streamlined software updates and security patch deployments
Consistent enforcement of security and compliance policies
Comprehensive reporting and visibility into your IT environment
Integrated asset management and lifecycle planning
Personal and Business Data Separation
Our expert teamwill ensureyour personal and business data remains separate and secure on all mobile devices.
Cititec's MDM policies sandbox business applications, allowing for secure remote removal of business data without impacting your personal information.
We'll help protect your organisation's data integrity, complying with all your regulatory requirements, particularly in sensitive operational environments.
Withdata separationyou'll get:
Secure isolation of organisational data on personal devices
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Ability to remotely wipe business applications and data upon employee exit
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Enhanced data protection and compliance assurance.
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Simplified employee onboarding and offboarding processes
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Ready for secure, reliable, and managed IT services
Cititec's secured managed IT provides robust protection, proactive maintenance, and expert support for your technology environment. By partnering with us, your organisation gains trusted, comprehensive IT management, allowing your team to confidently achieve your organisational goals.
