Cititec Website Privacy Policy

1. Overview

At Cititec, we take privacy seriously. As an IT Managed Services Provider, we collect and manage data to deliver secure, efficient, and responsive IT services to our clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We may collect the following information:

• Client contact details: names, email addresses, phone numbers, business titles
• Technical information: IP addresses, system logs, device identifiers, diagnostic and support data
• Account and usage data: information about your use of our services and platforms
• Website usage data: cookie and analytics data from visits to our website

3. How We Use Your Information

We use your information to:

• Provide, manage, and support IT services
• Monitor performance, uptime, and security
• Troubleshoot technical issues and service requests
• Send service updates and alerts
• Maintain client and billing records
• Comply with regulatory obligations (e.g., ISO 27001, Essential Eight, Notifiable Data Breaches Scheme)

4. Disclosure of Information

We may share your information with:

• Trusted service providers (e.g., backup, cloud hosting, monitoring tools)
• Government or regulatory agencies, where legally required
• Third parties in the event of a company restructure or acquisition

All third-party service providers are bound by confidentiality and data processing agreements.

5. Data Security

We apply administrative, physical, and technical controls to safeguard your data. This includes encryption, access controls, and incident response protocols aligned with ISO 27001, ISO 9001, and the ASD Essential Eight framework.

6. Data Retention

Data is retained only as long as necessary to provide services and meet legal, tax, and contractual obligations.

7. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information
• Object to or restrict processing of your data
• Lodge a complaint with a privacy regulator (e.g., the OAIC in Australia)

8. Cookies and Website Tracking

We use cookies to monitor website usage and enhance your experience. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

This Privacy Policy may be updated to reflect changes in laws or service practices. The most current version will always be available on our website.

10. Contact Us

If you have any questions or concerns, contact us at:

Email: info@cititec.com.au
Phone: 03 9020 2888
Address: Suite 8, 58 Mahoneys Road, Thomastown VIC 3074