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Contact Us
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About Us

Cititec is a leading Australian IT Services provider delivering proactive, innovative and tailored technology solutions since 1999.

Based in Melbourne, we're proudly 100% Australian-owned and operated.
Our team of experts specialise in managed IT services, cybersecurity, cloud solutions, strategic consulting, and more.
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Company Profile

For us, it's about more than just technology. We build strong partnerships and collaborative relationships to help your business succeed.

We work with you to align your technology with your strategic objectives, delivering seamless and secure solutions that simplify your IT management and give you everything you need for your business to thrive.
Our tailored and reliable IT solutions are grounded in compliance, security, and efficiency enabling your team to your confidently and effectively.

We have extensive experience working with diverse businesses across various sensitive and regulated sectors, including:

Not-for-profit & Community Services

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Healthcare & Medical

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Financial & Professional Services

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Mission Statement

To provide our clients with cost-effective, progressive IT solutions using exceptional people, products, services, and processes, while remaining ethical, independent, and innovative.

Our mission drives everything we do, guiding our approach to delivering reliable, proactive, and secure technology services tailored specifically to your organisational needs.
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Leadership Team

Our team is driven by a team of IT professionals with decades of technology experience, industry-specific knowledge, and genuine passion for client success.

Led by Managing Director Carlo Richetti, our executive team is focussed on strong client relationships, continuous innovation, and accountability, ensuring that you have a trusted and reliable partner managing your business' technology every day.

Our Leadership Team Consists Of:

Carlo Richetti

Managing Director
Carlo brings extensive industry experience, leading Cititec with a client-first approach that ensures tailored, strategic solutions for every organisation we serve.
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Adrian Waterfall

Operations Manager
Quick blurb about Adrian here
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Certifications

Cititec maintains industry-leading certifications reflecting our commitment to quality, security, and operational excellence.

We're dedicated to stringent quality and security standards, so you can be confident in our ability to manage your technology environment reliably and securely.
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ISO 27001

Information Security Management
Ensures robust controls around data protection, risk mitigation, and cybersecurity best practices.
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ISO 9001

Quality Assurance
Demonstrates our dedication to consistent service quality, process improvement, and client satisfaction.
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ISO 1401

Environmental Management Systems
Highlights our commitment to sustainable practices, responsible technology lifecycle management, and reducing environmental impact.

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Microsoft Modern Work Specialist

Recognised for our expertise in Microsoft 365, Teams, Intune, SharePoint, and modern collaboration tools.
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Veeam Silver Partner & vCSP

Cloud & Service Provider
Recognised for our expertise in Microsoft 365, Teams, Intune, SharePoint, and modern collaboration tools.
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NBN Accredited Business Advisor

Trusted to guide businesses on fast, reliable internet connectivity options across Australia.
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We have partnered with Cititec for many years, and they have successfully seen us through a number of significant systems changes. Cititec is proactive in both managing our day-to-day technology needs and future requirements. They have been integral in the planning and implementation of our IT roadmap and enhancing our cybersecurity maturity. We greatly value their integrity and services.
Emma Hopkins, Head of Operations
McAuley Community Services for Women

Meet the Team (Coming Soon)

We're excited to introduce you to our dedicated team of IT specialists, engineers, and support staff.

Soon you'll be able to meet the faces behind Cititec, whose expertise and dedication will help you achieve your technology goals every day.
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Why Choose Cititec?

Every managed service plan we develop comes with these features guaranteed:

  • 24/7 Monitoring: Continuous monitoring by our technical support specialists.
  • Total Accountability: Complete ownership and responsibility for your IT environment
  • Comprehensive Support: From desktop to cloud, we manage every element of your technology infrastructure.
  • Best Practices: We maintain your systems securely in line with industry standards.
  • Dedicated Account Management: Personalised IT strategy and ongoing support from your dedicated account manager.
  • Guaranteed SLA: Clear performance guarantees ensuring consistent service quality.
  • Highly Skilled Engineers: Our experienced and certified engineers consistently deliver outstanding technology outcomes.

Our commitment to you

At Cititec, we promise not just exceptional technology, but exceptional relationships. We build strong partnerships, deliver proactive solutions, and intuitively respond to your evolving needs. With us as your partner, we'll not only make sure your technology is reliable, secure and effective, but we're committed to ensuring it serves your strategic objectives to help your business thrive.
Contact Us Today
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Suite 8, 58 Mahoneys Road
Thomastown VIC 3074
ABN: 25 673 764 844
phone: (03) 9020 2888
email: info@cititec.com.au
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